Shipping & Delivery Policy

Last Updated: June 2026

At KSV, we are committed to delivering your orders as quickly as possible while maintaining the highest standards of quality and service.

Delivery Areas

We ship to all governorates across Egypt through trusted shipping partners to ensure your orders arrive safely and securely.

Order Processing Time

• Orders are processed within 24 business hours after confirmation.

• Orders are not processed or shipped on Fridays or official public holidays.

Estimated Delivery Time

• Cairo & Giza: 1–3 business days.

• Alexandria, Delta & Canal Cities: 2–4 business days.

• Upper Egypt & Remote Areas: 3–7 business days.

Delivery times may vary during promotional periods, peak seasons, or due to circumstances beyond our control.

Shipping Fees

• Shipping fees are calculated automatically at checkout based on the delivery location.

• Free shipping promotions or discounted shipping rates may be offered from time to time and will be announced on the website.

Order Tracking

Once your order has been shipped, you will be contacted by the shipping company to arrange delivery. You may also contact our customer service team for updates regarding your order status.

Inspecting Your Order Upon Delivery

Please inspect your package and ensure that the products match your order before accepting delivery. If you encounter any issues, please contact our customer service team within 48 hours of receiving the order and provide photos showing the issue.

Order Modification or Cancellation

Orders may be modified or canceled before they are shipped. Once an order has been handed over to the shipping carrier, modifications or cancellations may no longer be possible.

Shipping Delays

In the event of unexpected delays caused by the shipping carrier, weather conditions, public holidays, or other unforeseen circumstances, we will do our best to keep you informed and assist in tracking your shipment until delivery.

Contact Us

For any questions regarding shipping and delivery, please contact KSV Customer Support:

• WhatsApp: +20 101 224 6406

• Email: wecare@gmail.com

• Contact Us page on our website

Thank you for choosing KSV.